Service Technician; SWC - Operations

Company Overview

South Western Communications, SWC, is a trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best‑in‑class product collection. We create integrated solutions with your goals and needs in mind, ensuring satisfaction and flawless integration.

At SWC, we strive to exceed expectations and invest the time and resources into every job because we care about our customers.

Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician installs and services systems efficiently to ensure minimum downtime and maximum performance. The technician communicates system performance to the customer.

• Final hookup and programming of electronics equipment for new jobs
• Respond to customer service‑related issues promptly
• Test and document readings for customer systems
• Update customer files
• Troubleshoot and repair electronic components
• Handle on‑call duties on a regular scheduled basis
• Train and instruct the customer on proper use of the equipment
• Read and interpret wiring diagrams, schematics, and blueprints
• Operate test equipment: volt meter, ohm meter, multimeter, impedance meter
• Assist with preventive maintenance of customer equipment
• Accurate tracking on time sheets, service/installation tickets and inventory items
• Full compliance with company's and customer's safety program
• Other duties as required or assigned by company management

Systems Technician reports to the Service Manager. Secondary accountability to other management team members, employees and customers.

• A two‑year electronics degree or equivalent combination of education and 1–3 years field‑related experience (desirable)
• Working knowledge of communications systems required
• Experience with VoIP, data networks, wireless data, CCTV, sound systems, and nursing call applications preferred

• Minimum:
  High school graduate. Basic English proficiency, basic math, read CAD, building blueprints, riser diagrams, basic electronics theory. Proficiency with PC and simple engineering and construction.
• Preferred: IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus.

Some out‑of‑town trips may be required.

• Excellent written and verbal communication skills
• Responsible, self‑motivated, self‑starter, personable, and well‑organized
• Superior customer service skills
• Ability to manage multiple tasks simultaneously
• Strong interpersonal skills; ability to work with diverse groups
• Proficiency with personal computers (MS Word, Excel, Access, PowerPoint, Outlook)
• Planning, organizing and implementing skills for successful project completion
• Handle stressful situations effectively
• Read and interpret general business documentation
• Valid and current driver’s license

• Stand, walk, climb, sit, use hands and fingers
• Some light lifting up to 50 lbs
• Reaching, grasping and carrying activities required
• Noise level usually moderate
• Occasional outdoor activities subject to seasonal temperature fluctuations

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.