DWM Field Engineer II; Consent Decree

General Description and Classification Standards: The purpose of the Field Engineer, Senior position is to perform and oversee site inspections and investigations for water distribution system and/or wastewater collection and conveyance system infrastructure. Work may also include monitoring construction projects, reviewing construction plans, preparing and maintaining records, troubleshooting and other problem‑solving related efforts associated with City of Atlanta water distribution and sewer infrastructure.

May operate hand and power tools.

This is an experienced professional capable of carrying out most assignments with limited guidance and/or general review. This position requires extensive knowledge of water distribution and sewer operations and customer relations as related to the job practices, policies, and procedures.

Supervision Received: Performs work under general supervision with review and advice from manager or a senior level professional.

Performs work under general supervision with regular review and advice from a manager or senior-level professional. Normally receives guidance regarding overall mission, scheduling, problem solving, unique priorities, etc.

Essential Duties and Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Performs field investigations, research and respond to water distribution system and wastewater collection system-related issues in an efficient and timely manner.
• Responds to water and/or sewer-related customer service requests or complaints as detailed on work orders. Contacting customers and make on‑site investigations to determine the extent of the problem, determining actions necessary to resolve the problem and following up with the parties responsible for resolving the problem until the work order is closed out.
• Uses independent judgment and discretion in the handling of emergency situations, setting priorities, maintaining standards, and resolving problems. Excellent skills in promptly communicating proposed actions and updates to supervisors and senior management.
• Must be able to read, understand and interpret maps, engineering plans, schematic drawings, calculations, work orders and other related materials to generally locate underground utilities.
• Must be able to assemble information and make written reports and documents in a concise, clear and effective manner.
• Works with office staff to create and forward all necessary work orders over to its area of responsibility for resolution.
• Conducts inspection/investigation of linear infrastructure construction projects, including capital projects and preventative reactive maintenance projects.
• Documents field findings, conditions, and activities related to customer service work orders. Prepares site investigation reports.
• Provides effective communication with citizens, developers, contractors, plumbers, etc. and other internal DWM staff.
• Provides quality customer service through thorough inspection, investigation, and communication with citizens and internal/external stakeholders regarding water and wastewater complaints and related matters.
• At the direction of the Manager or Director, prepares letters or correspondence to customers concerning service requests and/or work orders.
• May be responsible for providing direction and/or supervising a small team of junior‑level employees or subordinates under the direct supervision of an Area Superintendent, Manager or other senior‑level professional.
• May work as part of a team to inspect, maintain and operate water mains and associated appurtenances and/or sewer conveyance systems and appurtenances.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge

Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform…