Lead Infrastructure Engineer

Job Details

• Location:
  
  Raleigh, NC
• Employment type:
  
  Regular (not temporary)
• Language fluency:
  English (Required)
• Work shift:
  
  1st shift (United States of America)
• Visa sponsorship:
  Truist will not sponsor an applicant for work visa status or employment authorization, nor provide immigration‑related support for H‑1B, F‑1 OPT, F‑1 STEM OPT, F‑1 CPT, J‑1, TN‑1 or TN‑2, E‑3, O‑1, or future sponsorship for U.S. lawful permanent residence status.
• In‑office requirement:
  Truist has 'in office' requirements that must be honored.

Candidate location requirement:
The candidate must be located in or willing to self‑relocate to one of the following locations:
Charlotte, Raleigh or Wilson, NC;
Atlanta, GA;
Richmond, VA.

As a Lead Infrastructure Engineer, you will resolve complex technical issues for Truist's Network applications and the following responsibilities:

• System Monitoring & Analysis – Continuously monitor network, server, and storage utilization to identify potential bottlenecks, performance issues, and resource shortages.
• Capacity Planning – Forecast future resource needs based on business goals and growth to ensure the infrastructure can handle increasing demands.
• Performance Optimization – Tune servers, networks, and applications to maximize efficiency and ensure optimal resource allocation.
• Scalability & Design – Design and implement scalable IT solutions, including public cloud infrastructure, to accommodate future growth.
• Troubleshooting & Support – Diagnose and resolve complex infrastructure issues, provide technical expertise, and serve as an escalation point for capacity problems.
• System Administration – Manage and configure physical and virtual servers, data storage, and network devices to meet capacity standards.
• Public Cloud Expertise – Design, implement, and manage capacity and utilization of cloud‑based infrastructure solutions and services.
• Documentation – Create and maintain detailed documentation for infrastructure systems, processes, and changes.
• Reporting – Provide assessments and reports on system performance, infrastructure health, and capacity plans to management.

• Distributed Systems – Ability to operate, evaluate, and manage large‑scale, distributed systems while understanding interdependencies between technologies.
• Virtualization – Strong experience with hyperconverged technologies, VMWare, Nutanix with emphasis on performance utilization.
• Containerization – Experience with Kubernetes, Docker, Open Shift.
• Public Cloud Platforms – In‑depth knowledge of major cloud providers and services from AWS, Azure, and Google Cloud.
• Networking – Proficiency in performance and utilization aspects of network operations including routing, switching, load balancing, firewalls, and edge networks.
• Databases – Solid experience with large‑scale database systems including MSSQL, Oracle/Exadata, Postgres, Mongo.
• Capacity Modeling – Ability to design scalable capacity models and forecasting tools for computer, storage, and network infrastructure.
• Data Analysis – Strong ability to analyze large datasets to generate insights and support decision‑making.
• Forecasting – Proven experience in forecasting and supply‑demand matching for large‑scale environments.
• Performance Tuning – Knowledge of system and application performance optimization techniques.
• Monitoring & Observability – Deep understanding of infrastructure monitoring and performance optimization tools.
• Scripting Languages – Proficiency in Python, Go, Bash, or Power Shell for automating tasks and developing tools.

• Perform problem tracking, diagnosis, and root‑cause analysis, replication, troubleshooting, and resolution for complex issues; programming and debugging activities.
• Respond to incidents or service tickets in a timely manner.
• Analyze technical issue trends and develop recommendations for long‑term improvements.
• Document all relevant end‑user interactions and steps taken to resolve incidents.
• Maintain occasional contact with end‑users.
• Communicate status of issue resolution to internal customers.
• Engage and manage outside vendors as needed.
• Apply in‑depth application support knowledge…