Field Service Engineer - Atlanta

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

People – We win as a team.

Customer – We deliver customer-centric solutions.

Continuous Learning – We learn and always aim to be better.

Innovation – We innovate every day.

Results – Results matter for all of us.

Job Title: Field Service Engineer - Atlanta

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.

Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.

• The Field Service Engineer is responsible for delivering high ‑ quality technical service and support for Epredia Digital Pathology Solutions and Core Histology Instrumentation. This includes installation, maintenance, repair, validation, and service contract fulfillment for a range of systems such as slide imaging scanners, tissue processors, microtomes, cryostats, slide stainers, and slide/cassette labeling instruments.

Location: This is a field position with the ideal candidate located in or near the Atlanta, GA area.

What will you do:

• Provide on ‑ site technical service, troubleshooting, and repair for digital pathology and histology equipment.
• Perform system installations, preventive maintenance, validations, and service contract obligations.
• Respond rapidly to customer needs, including traveling to customer sites on short notice and remaining on ‑ site as required to complete service tasks.
• Support mission ‑ critical issues by participating in an after ‑ hours and rotating on ‑ call schedule, including nights, weekends, and holidays.
• Maintain continuous availability via company ‑ issued mobile phone and be prepared for emergency service needs 24/7.

Qualifications & Skills:

• Minimum of 2+ years of field service experience supporting electronic, mechanical, medical device, diagnostic, imaging, or laboratory instrumentation preferred
• Associate degree required;
  Bachelor’s degree preferred in Electrical Engineering, Electronic Engineering, Mechatronics, Biomedical Engineering, Information Technology, or related technical field
• CFT certification or active CREA registration preferred
• Experience diagnosing, troubleshooting, repairing, and maintaining electronic and mechanical instrumentation in laboratory, medical device, diagnostic, imaging, or related technical environments
• Experience performing installation, preventive maintenance, and corrective maintenance on medical devices, laboratory instrumentation, or digital imaging systems
• Experience reading and interpreting technical documentation, including schematics, assembly drawings, and wiring diagrams
• Experience supporting Laboratory Information Systems (LIS), network-connected instrumentation, or integrated laboratory systems preferred
• Experience supporting laboratory workflow components, including scanners, servers, image management platforms, or related systems, preferred
• Experience working in Windows, Windows Server, Linux, or similar operating system environments preferred
• Experience using standard computer systems and software applications for documentation, reporting, and service activities
• Ability to travel up to 80%, including overnight travel, to customer sites based on business and customer needs
• Ability to lift and move equipment up to 50 pounds
• Valid driver’s license required

Company Benefits:

• Competitive salary with overtime pay and a bonus plan.
• Health and Retirement Benefits.
• Paid Holidays.
• Company car.
• Full in-house training on all products supported.

The hiring range for this position is: $55,500 - $80,000, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the…