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Technical Support

Production Support – Technical Lead

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Prolim
Full Time position
Listed on 2026-01-01
Job specializations:
  • Engineering
    Technical Support
  • IT/Tech
    Technical Support
Job Description & How to Apply Below

PROLIM () is currently seeking Production Support – Technical Lead for one of our top clients in Atlanta, GA
. Qualified candidates can send their updated resume and contact information via email to: v.

Responsibilities:
  • Provide production support for ARGO Teller and Central Payments applications.
  • Respond to ARGO EDMS alerts and resolve issues promptly.
  • Conduct root cause analysis on defects, configurations, environmental/system designs.
  • Collaborate with ARGO vendor for troubleshooting and resolution.
  • Utilize Dynatrace and Splunk for monitoring, triaging, and setting up alerts.
  • Diagnose transaction, network, and database issues for problem resolution.
  • Address issues in ARGO, TCRs, scanners, and receipt printers.
  • Understand Teller Electronic Journal (EJ) and host communication.
  • Work with Windows servers, VMs, and distributed systems.
  • Document procedures and train offshore teams on support processes.
    • Mandatory

    Skills:
    • ARGO/.Net (6+ years)
    • MSSQL
    • Dynatrace, Splunk (6+ years)

    About PROLIM

    PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. They offer business and technology expertise to help clients improve profitability and efficiency through technology consulting, staffing, and outsourcing services.

    Their offerings include advisory, PLM software/services, program management, solution architecture, training/staffing, cloud solutions, infrastructure, ERP practices, and QA services. Engineering services encompass data translation, CAD/CAM/CAE, process & product engineering, prototyping, and testing/validation across various industries.

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