Field Service Technician HW- Pascagoula, MS​/Mobile, AL

Field Service Technician HW
- Pascagoula, MS / Mobile, AL

Join us in pioneering breakthroughs in healthcare. For everyone, everywhere, sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

At Varian, a Siemens Healthineers Company, we bring together the world’s best talent to realize our vision of a world without fear of cancer. We work passionately to develop and deliver easy‑to‑use, efficient oncology solutions. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Performs technical, mainly pre‑defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand and recognize the need to escape incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
• Communicate required follow‑up actions to primary assigned representative.

• Excellent time management and professional communication skills both internally to Varian and externally to customers.
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
• Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
• Basic knowledge of electronic, electro‑mechanical, pneumatic, hydraulic, and plumbing systems. Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
• Basic technical experience with micro‑computers/PC based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: proof of valid identification (photo, driver’s license, SSN), criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID‑19), annual TB testing, and other assigned training.
• Minimum: HS Degree or Equivalent. Preferred:
  Vocational training or military experience with electronics.

• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications.
• Required Certifications and Training:
  Has completed all required VMS training classes for HW Preventive Maintenance.
• Experience Level with Business Tools:
  Familiar with business tools such as E‑mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
• Strong ability to manage customer expectations while…