Field Service Technician

Field Service Technician – Data Center Cooling

Location: Any US location

• Competitive pay with overtime and per diem for travel assignments
• Paid time off (PTO) – 4 weeks
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Company-provided vehicle, tools, and safety gear for field work
• Paid training and certification opportunities to advance your skills
• Nationwide project exposure with industry-leading data center clients
• Strong company backing from Madison Industries, one of the largest privately held manufacturing groups in the world

As our Field Service Technician, you will work with warranty related service issues for our Datacenter product line. Provide service, guidance and technical expertise to end users and outside sales representatives.

• Ability to personally live safe and hold themselves and other team members accountable by having their back in support of our Safety core value.
• Has integrity, works transparently and is recognized for treating others with respect.
• Takes accountability to create and execute solutions that deliver desired results and can "own it" in a Performance Driven Culture.
• Works collaboratively as one team in a Teamwork culture.
• Enjoys embracing and igniting change as a catalyst for improvement.
• A "builder" who is comfortable in a continuous improvement culture.
• Can thrive in a "legacy now" culture in which we strive to do the right thing for the company today, even if it is the hard thing, and leave behind a stronger company for the next generation of employees.

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

• High school diploma or equivalent
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
• Ability to travel 85%+ to various job sites for equipment related service work.
• Ability to serve on an on-call service rotation
• Superior analytical skills and attention to detail
• Ability to read and interpret blueprints, plans, and manuals
• Ability to stay on project through root cause analysis
• Excellent customer service skills with desire to exceed internal and external customer expectations
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and follow up on parts delivery.

• Trade/technical school or certification a plus
• Product experience with industrial HVAC equipment or similar electromechanical products preferred
• Strong experience in Microsoft Excel and Word
• Intermediate experience with commercial projects
• Building automation experience a plus

Not applicable

Full‑time

Engineering and Information Technology

Industries:
Appliances, Electrical, and Electronics Manufacturing

To apply, please visit our career site at

Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. To learn more about Nortek Air Solutions, please visit our company website at

Nortek Air Solutions and Nortek Global HVAC are equal opportunity employers and do not unlawfully discriminate against any applicant on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.