Field Services Supervisor Atlanta, GA, US Posted ago

Position: Field Services Supervisor Atlanta, GA, US Posted 2 months ago
## Field Services Supervisor Atlanta, GA, United States

Job Title:

Field Services Supervisor (Calibration, Onsites, and Remote Support Teams)

Job Summary:

The Field Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery, supports technician development, and helps maintain strong customer relationships. The ideal candidate will have hands-on calibration experience and be comfortable supervising small teams, assisting with technical troubleshooting, and ensuring compliance with accreditation standards. Approximately 20–30% travel is required to support field teams and customers.

This role also requires the supervisor to spend approximately 30% of their day performing calibrations, especially during high-demand periods or when covering for technician absences.

Key Responsibilities:

Team Leadership & Daily Support
• Supervise daily tasks of calibration technicians across multiple sites and remote teams.  
• Assign and track calibration work, monitor turnaround times, and support daily workflow planning.  
• Provide mentoring and technical guidance to team members, including hands-on calibration assistance when needed.  
• Assist with onboarding and cross-training to ensure team flexibility across various disciplines (e.g., torque, temperature, pressure, electrical, dimensional).Calibration & Technical Oversight
• Support and perform hands-on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO
9001, AS9100, ANZ
540.1).  
• Review calibration data for completeness and accuracy; ensure proper documentation and traceability.  
• Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues.  
• Help maintain calibration equipment and ensure readiness for audits.

Operational Excellence
• Ensure compliance with safety protocols and company SOPs across all calibration activities.  
• Monitor performance metrics (e.g., OTD, quality scores, asset throughput) and escalate issues as needed.  
• Support audit preparation and actively participate in ISO, ANZ, and AS audits.  
• Participate in and support process improvements, including Kaizen, 5S, and other lean initiatives.

Customer Service & Communication
• Act as the local point of contact for assigned customer accounts, assisting with service updates and issue resolution.  
• Help facilitate customer check-ins, support QBRs, and attend onsite visits as needed.  
• Communicate clearly with customers about service status, scheduling, and technical requirements.

Onsite Engagement & Travel
• Travel to customer locations (~60–80%) to support calibration activities, provide team oversight, and attend customer meetings.  
• Participate in pre- and post-onsite planning with team members and customers to ensure smooth execution.

Qualifications:

• 3–5 years of calibration experience in a lab or field environment, preferably in multiple disciplines.  
• Experience supervising technicians or leading small teams is highly preferred.  
• Solid understanding of ISO/IEC 17025 and calibration-related standards (ISO
9001, AS9100, ANZ
540.1).  
• Strong communication skills with the ability to work across teams and with customers.  
• Proficient in calibration software, Microsoft Office, and service management tools (e.g., Gage, FSM, Cal Web, Dynamics).  
• Ability to travel up to 80%.

Preferred Skills:
• Certified or formally trained in specific calibration disciplines (e.g., electrical, dimensional, pressure).  
• Experience leading or participating in 5S or Kaizen events.  
• Familiarity with metrology concepts and measurement uncertainty.  
• Experience supporting multi-site operations or large customer accounts.#LI-SM2
** Ralliant Corporation Overview
** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical…