Service Dispatcher

We are looking for an experienced Service Dispatcher to coordinate field service technicians supporting diesel and gas generator systems across critical and industrial sites. This role is central to ensuring fast response times, high generator availability, and excellent customer service.

You will act as the main link between customers, technicians, remote monitoring systems, and management, managing both reactive breakdowns and planned maintenance
.

• Schedule and dispatch generator service engineers
• Preventive maintenance
• Emergency breakdowns
• Load bank testing and inspections
• Prioritise work based on site criticality, fault severity, and technician skill set
• Monitor and respond to generator alarms via Mobile Link and Power Telematics
• Contact customers promptly to explain alarms and arrange service attendance
• Manage Preventive Maintenance Agreements (PMAs) and schedule overdue services
• Ensure service tickets and asset records are accurate and complete
• Escalate critical outages or repeat failures to management
• Produce weekly service and remote monitoring reports

• Experience in generator service dispatch or coordination (diesel and/or gas)
• Strong understanding of generator maintenance and emergency response
• Excellent communication and organisational skills
• Confident handling urgent situations and customer escalations
• Competent with scheduling systems, dashboards, and reporting tools

• Competitive Salary + 401K
• Work in a mission-critical industry supporting power resilience
• Be part of a fast-paced, professional service team
• Make a real impact on customer uptime and reliability