Customer Service Counselor
Listed on 2026-03-07
-
Education / Teaching
Bilingual, Education Administration
Job Title:
Customer Service Counselor
Location:
Marietta, Georgia
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.
Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.
Come Take Flight at KSU!
Primary Location for
Job Responsibilities:
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Job SummaryAssists students, prospective students, and parents regarding financial aid related processes throughout students' college experience. Collaborates with Division staff and other campus partners to provide timely and exemplary customer service.
ResponsibilitiesHigh School diploma or equivalent.
Required ExperiencePrevious experience in a customer service role.
Preferred Qualifications AdditionalPreferred Qualifications
Bilingual.
Preferred Educational QualificationsAn undergraduate or advanced degree from an accredited institution of higher education.
Preferred ExperiencePrior experience in customer service at an accredited institution of higher education.
Knowledge, Skills, & Abilities AbilitiesMust be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals.
High level of empathy and ability to deal with difficult and confidential situations.
Able to handle multiple tasks or projects at one time meeting assigned deadlines.
KnowledgeWorking knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and Higher Education Act of 1965.
SkillsExcellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills.
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, BANNER, OnBase, Degree Works, Salesforce / Target
X / CRM programs).
Strong attention to detail and follow up skills.
Strong customer service skills and phone and e-mail etiquette.
USG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://(Use the "Apply for this Job" box below)..
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5…
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