Learning Facilitator; Onsite in Atlanta
Listed on 2026-02-06
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Education / Teaching
Bilingual, Training Consultant, Adult Education, Learning & Development Specialist
🌟 (2) Learning Facilitator (Onsite in Atlanta) - (Fin Tech SaaS)
Cape Talent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
đź“ť1099 or C2C Contract Details (No W2)
- Duration: 6 months (high probability of extension) with a start date of February 2026
- 40 hrs/week @ $55-$60 hr (C2C or 1099), based on experience
- Onsite in Altana, GA
- 9–5pm EST/CST/MST/PST with heavy Slack communication
- Laptop Provided
We are adding to the existing team of 3 Facilitators with this new 4 Facilitator contract role with a global Fin Tech leader supporting their enterprise level suite of financial products while keeping a customer-first mindset.
🎬About the RoleWe are seeking a dynamic and engaging Learning Facilitator to deliver high-impact training and coaching for contact center and customer experience professionals. This role combines live facilitation, in-person delivery, and learner coaching to ensure participants master the skills and behaviors that drive world-class service performance.
🎯What You’ll Do- Deliver instructor‑led classroom and virtual sessions on product training / knowledge, customer service, communication skills, empathy, and systems navigation along with internal platforms.
- Facilitate onboarding and upskilling programs for call center agents (CX Training) and team leads.
- Create an inclusive, engaging environment that encourages participation.
- Use role plays, call listening exercises, and simulations to build job‑ready skills.
- Provide one‑on‑one and group coaching to reinforce eLearning content.
- Observe live or recorded calls and provide feedback to improve quality.
- Track learner progress and assessment completion.
- Recommend improvements to content and delivery methods.
- 3–5 years’ experience facilitating training in CX / contact center or customer service environments.
- Proven success coaching frontline employees.
- Experience with blended learning (ILT, VILT, eLearning).
- Skilled in facilitation tools (Zoom, Teams, Webex, Miro, etc.)
- Excellent communication and storytelling skills.
- Certification in facilitation, learning, or coaching (ATD, Kirkpatrick, ICF) is preferred.
- Experience in contact center operations, QA, or leadership is preferred.
- Communicate with energy and authenticity, making every session engaging and relatable.
- Love coaching others, giving clear, supportive feedback that builds confidence.
- Adapt quickly, staying calm and creative when plans or technology shift.
- Enjoy using digital tools, turning virtual sessions into interactive experiences.
- Focus on performance, connecting learning outcomes to real business results.
- Collaborate naturally, partnering across teams to drive continuous improvement.
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