Military and Veteran Benefits Specialist

Overview

Hiring manager interview

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.

The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is:

Grade:
Services 205

Pay Range: $20.33 - $29.51

Job Description

As a Military and Veterans Benefits Specialist
, you will help military-affiliated students access and manage their education benefits accurately and on time so they can stay focused on completing their degree.

• Administer and coordinate military and veterans education benefit programs in alignment with university policies and applicable regulations.
• Prepare and distribute clear, accurate information to students about available military benefit programs and how to use them.
• Prepare and submit monthly certifications of attendance and related invoices for new and continuing students.
• Verify student eligibility, monitor enrollment changes, and update records to reflect the correct current entitlement.
• Serve as a primary liaison between students and entities such as the Department of Veterans Affairs, state approving agencies, and other military organizations to research and resolve issues with claims, billing, and non-payment.
• Maintain well-organized physical and virtual student files, including required forms, documentation, and communications, while protecting confidentiality.
• Ensure payments and paperwork are processed accurately and on time, support departmental meetings and workshops, and complete additional projects and duties as assigned.

• High school diploma or equivalent.
• Two or more years of experience in financial aid or a similar customer service environment supporting students or customers in a regulated program.
• Strong organization and time management skills with the ability to manage multiple cases and deadlines simultaneously.
• High attention to detail and accuracy when reviewing, entering, and reconciling student and payment information.
• Clear, professional written and verbal communication skills, with the ability to explain complex benefit information in an accessible way.
• Demonstrated ability to assist and support students, colleagues, and partners with patience, empathy, and a service mindset.
• Commitment to maintaining confidentiality and handling sensitive student and benefit information appropriately.

• Direct experience working with VA education benefit programs or in a School Certifying Official capacity.
• Experience serving military-connected students, veterans, or adult learners in a higher education environment.
• Familiarity with student information systems, financial aid systems, or similar case-management tools.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with…