Autotech Technical Trainer

Autotech Technical Trainer

If you love cars, trucks, and their parts, are knowledgeable and experienced in delivering training, we have an opportunity for you to join the most recognized brand in the automotive aftermarket. NAPA is known for our Know How, what’s yours?

We are looking for a dynamic Autotech Technical Trainer to join our training team. Our Autotech Trainers deliver training to Auto Care and Major Account shop employees to increase automotive diagnostic skills and decrease comebacks and parts returns, which in turn increases sales of NAPA parts and equipment.

• Continually develop knowledge and skills needed to be an effective automotive/truck instructor by studying available information, attending train‑the‑trainer sessions, doing hands‑on work, taking appropriate online or live classes, and involvement in automotive, truck and/or training‑related groups.
• Prepare extensively for classes and provide outstanding delivery, professional interaction with students, and subject‑matter presentations using adult learning principles.
• Develop training schedules with management and the NAPA Training Service Center; speak with division and national departments to determine needs, design schedules to meet those needs, and adjust as necessary.
• Partner with division management to implement, pilot, and facilitate NAPA Autotech training programs.
• Participate and assist in initial course/curriculum development, deliver to test group, solicit feedback on changes needed, and adjust content and delivery accordingly.
• Ensure course content integrity while allowing freedom to enhance the learner’s experience based on instructor’s style.
• Work closely with internal and external customers to determine training needs and plan training events to meet those needs.
• Communicate feedback regarding training events, process, and materials to Training management, course designers, and customers as needed.
• Participate in planning processes (needs assessment, course development, and delivery).
• Assist with marketing training events to maximize participation, including getting to know DC/store personnel in assigned markets and providing feedback to NAPA Autotech management.
• Make training presentations at marketing and owners’ conferences, Team NAPA meetings, DC sales meetings, and other NAPA events as required.
• Correspond with management about training activities, test results, and evaluations.
• Identify areas of improvement, suggest training courses to correct, and follow up with customer evaluations to determine success of programs.
• Advocate proper selection and qualification of participants by reinforcing appropriateness for the audience and ensuring required prerequisites and pre‑seminar material is communicated and sent to participants.
• Ensure an effective learning environment for participants, including proper meeting room setup, automotive equipment, and ordering materials.
• Advocate NAPA, the NAPA organization, programs, parts and tools and equipment.
• Prepare and ensure administrative aspects of training are completed in a timely manner such as participant roster, evaluations, tests, class booklets, handouts, forms, expense reports, A/V equipment, etc.
• Responsible for performing any other duties as assigned by management.

• ASE Master Technician Certification required.
• Minimum 5 years’ experience as a working automotive technician – independent repair shop or an OE dealership would be great.
• Prior automotive, truck or related training, facilitation, and meeting direction experience.
• Prior experience (2+ years) successfully conducting adult learning programs.
• High School Diploma, or equivalent experience, required.
• Possesses excellent communication, facilitation, and human relations skills.
• Wants high character, team orientation/fairness, excellent organizational skills and accurate and timely reporting.
• Minimum 70% travel required.
• Ability to stand and talk for 4+ hours at a time with occasional breaks.
• Heavy physical activities may be required (e.g., lifting training props weighing up to 70 lbs., including cases with parts or tools, using lifting/moving tools to assist with heavier items – daily).
• Maintains and…