Digital Asset Specialist - Coty - L30

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the role

The Content Steward is responsible for managing brand engagement, asset ingest, and quality assurance within the Orange Logic Digital Asset Management (DAM) platform. This role serves as a primary point of contact for Brand Leads and agency partners, ensuring assets are uploaded accurately, published on time, and aligned with established Ways of Working (WoW).

The Content Steward plays a critical role in maintaining operational excellence, strengthening brand trust, and ensuring platform governance across assigned brands.

• Own and lead the majority of brand engagement, acting as a trusted partner to Brand Leads and key stakeholders; elevate to the DAM Lead (Joi) when necessary.
• Serve as the primary day‑to‑day point of contact for Brand Leads and their agency partners.
• Manage and respond to brand and agency inquiries related to work submissions and throughout the QA process, ensuring timely resolution and clear communication.
• Engage in discussions with Brand teams regarding WoW changes to ensure alignment and clarity when applicable.
• Act as the first point of escalation for Brand Team queries, escalating as needed.
• Set, manage, and reinforce brand expectations by balancing operational realities with a high standard of service excellence.

• Stay current with asset upload rules, standards, and guidelines.
• Own the end‑to‑end QA and asset ingest process for assigned brands.
• Review Prestige inbox and work request submissions for assigned brands.
• Create and manage work request cards in
• Conduct comprehensive QA of assets within Orange Logic, validating:
• File integrity
• Taxonomy alignment
• Brand compliance
• Apply thumbnails and supporting asset enhancements as needed to ensure optimal platform presentation and usability.
• Generate share links and deliver finalized assets to Brand and Agency stakeholders.
• Update  cards with relevant details and mark requests as complete.
• Effectively manage workload to operate within an 8‑hour workday.
• Proactively elevate to the Manager when work consistently exceeds standard working hours or when workload becomes unsustainable.
• Maintain up‑to‑date SharePoint pages for assigned brands, ensuring accuracy and relevance of information.

• Participate in internal training sessions twice per year.
• Support the implementation of solutions as needed.
• Contribute to ad hoc initiatives that impact or improve overall Ways of Working.
• Track time accurately using Rocket.
• Provide reporting data as part of the QA process to support analysis.
• Ensure accurate and timely updates in  to enable the DAM Lead to pull data for client reporting.

Someone who exemplifies our ICP Values :

• Curious – Always learning and eager to explore new possibilities.
• Inclusive – Values diversity and believes every voice matters.
• Focused – Maintains clear vision and delivers excellence with dedication.
• Creative – Thinks boldly, innovates confidently, and challenges the status quo.
• Trustworthy – Operates with honesty, respect, and integrity in every interaction.