UI​/UX Product Design Lead

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Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience. Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit.

Our work touches the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and rebuilding the platforms behind these experiences.

We are growing our in‑house design practice and looking for senior design leaders who want to help shape it from the inside. Designers work side‑by‑side with Product, Engineering, and Research to turn complex workflows into simple, coherent, human experiences. If you want to both lead through craft and grow other designers, we’d love to meet you.

The UI/UX Product Design Lead is a player–coach role responsible for leading and developing a team of Product Designers while remaining hands‑on in shaping key product experiences. You will set the bar for design quality, coherence, and craft across multiple product teams, while directly contributing to complex or high‑impact design work yourself.

In this role, you’ll lead a team of designers through discovery, concept development, validation, and execution, helping them grow their judgment, confidence, and product thinking. You’ll partner closely with Product Managers, Engineers, and Researchers to shape end‑to‑end experiences that are intuitive, scalable, and grounded in real user needs.

This role is ideal for a senior design leader who enjoys building and coaching a team, setting clear standards, and staying deeply connected to the work.

• Lead, coach, and develop a team of Product Designers, providing clear direction, regular feedback, and thoughtful critique
• Establish clear expectations for quality, craft, and collaboration across the design team
• Support hiring, onboarding, performance development, and career growth for designers
• Foster a culture of learning, critique, and continuous improvement

• Remain actively involved in design for complex journeys or strategically important product areas
• Produce and review high‑quality interaction design, flows, prototypes, and visual design
• Model strong design judgment and execution, setting the standard for usability, accessibility, and polish

• Partner with Product, Engineering, and Research to shape discovery, clarify problem spaces, and explore solutions
• Translate user insight into clear experience concepts, design principles, and cohesive end‑to‑end journeys
• Support rapid prototyping, testing, and iteration to learn quickly and reduce risk

• Contribute to and evolve shared design systems, patterns, and experience principles
• Ensure consistency and coherence across products while allowing teams to move quickly and independently
• Advocate for accessibility, usability, and inclusive design standards

• Represent the design perspective in cross‑functional discussions and decision‑making
• Bring structure and clarity to ambiguous problem spaces through journeys, frameworks, and storytelling
• Partner closely with the Head of Design & Research to align on vision, standards, and ways of working

• 7+ years of experience in product design, UX, or experience design, with a strong portfolio of shipped digital products
• Education:
  
  Bachelor’s degree in design, HCI, or a related field, or equivalent practical experience
• Demonstrated success designing intuitive, high‑quality experiences that meet user needs and drive meaningful business outcomes
• Experience leading or managing designers, including providing direction, critique, and coaching to elevate craft and judgment
• Strong proficiency in interaction design, information architecture, and visual design across web and mobile products
• Fluency in modern design tools…