Service Dispatcher
Listed on 2026-03-12
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Customer Service/HelpDesk
Office Administrator/ Coordinator, HelpDesk/Support, Technical Support
Overview
Service Dispatcher
Power Support Partners is grounded in our purpose to be a light in the darkness. We install and maintain standby generators for power outages, helping people through some of the most difficult moments of their lives. Our vision is to be the largest, most empowering, and most purposeful generator company. We hire to raise the bar for the entire team and surround employees with exceptional people.
We are a group who sincerely believe in our values:
Love People, Improving Always, Together We Win, and Executing with Excellence. If you are looking to be more than a number on a team, this is not for you. We seek ideal team players who are humble, hungry, and smart.
If you are looking for more than a job and want to play a key role in keeping the lights on for families and businesses, you have found the right place. Join us and help raise the bar. We cannot wait to meet you.
“The business of business is people. Yesterday, today and forever.” — Herb Kelleher
Top 5Key Responsibilities
Dispatch technicians to job sites based on skillset, availability, and priority; optimize daily technician routes to maximize efficiency and fill rates.
Manage the Service Titan console, ensure all tasks are completed and correctly actioned; monitor tickets for timely resolution and follow-through.
Serve as the primary point of contact for technicians; ensure they have all necessary job details, updates, and schedule changes.
Proactively communicate delays and updates to customers; contact customers at 10:30 AM and 2:30 PM if appointments have not started; confirm next-day appointments and coordinate reschedules as needed.
Assist with inbound call overflow; support outbound maintenance scheduling and route planning; participate in an on-call rotation for emergency dispatch support.
- Technician routes are consistently optimized for efficiency and coverage.
- Response time to CSR requests is under 5 minutes.
- All tickets are actioned within 48 hours or less.
- Zero overdue tasks are maintained consistently.
- Dispatch board achieves maximum fill rate, for example six calls per technician per day.
- Customers feel informed, respected, and cared for even when delays occur.
- Calm Under Pressure:
You can juggle multiple priorities without losing clarity or composure. - Highly Organized:
You naturally track details, deadlines, and workflows so nothing slips through unnoticed. - Proactive Communicator:
You anticipate problems and communicate early rather than waiting for issues to arise.
- Work Ethic:
This role requires focus, urgency, and accountability. If you are looking for downtime on the clock, this is not the role for you. - Reliability and Attendance:
Dispatch is mission-critical. Being on time and prepared is expected. - Ownership and Integrity:
Honesty, transparency, and follow-through are foundational to our team culture. - On Call Availability:
Must be able to rotate on-call shifts, including overnight weekday coverage and weekend emergency availability.
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