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Customer Service Rep HelpDesk/Support Technical Support Customer Success Mgr./ CSM

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A specialized customer support services firm is hiring for a position that provides expertise in inbound call, outbound call, email, and web chat services. The role requires 5-8 years of customer service experience and an Associate's Degree. Responsibilities include logging cases, researching customer issues, and training new specialists. Candidates should have strong communication skills and a focused customer approach. This position emphasizes the importance of adherence to Service Level Agreements and customer satisfaction.
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