Receptionist, Customer Service​/HelpDesk

Core functions include:

• Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

• Track all visitors, including vendors, visiting employees and guests.
• Manage parking and vehicle logs and records.
• Coordinate security access cards for employees and vendors.
• Welcome event guests and assist with printing visitor badges.
• Assist with tracking employee on-boarding/off-boarding processes.
• Manage incoming and outgoing courier and other packages or mail as required.
• Support the annual management plan by accomplishing key performance indicators.
• Perform ad hoc facilities assignments as needed.

• Experience:
  
  Minimum 2 years previous customer service related experience.
• Flexibility:
  We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
• People Person:
  The best part of serving others is creating experiences for them that go beyond the expected.
• Excellent Communicator:
  Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi-tasker:
  Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
• Technology and Tools:
  Proficient in a range of information technology tools and platforms.
• Physical Activity:
  Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner. As well as stand for periods of time.