Customer Service Representative, CFA Supply Inventory & Demand Planning; Cold Storage

Chick‑fil‑A Supply is hiring a Customer Service Representative to support a growing network of Cold Storage facilities servicing both internal and external Distribution customers. This role offers a unique opportunity to contribute to an entirely new operation for Chick‑fil‑A Supply! As the primary point of contact for our Distribution customers, this person will manage key order‑to‑cash processes relative to our Cold Storage operations, including managing customer order receipt, validation and exceptions and supporting all activities required to ensure on‑time, in‑full deliveries.

We are a wholly owned subsidiary of Chick‑fil‑A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A® restaurants. Chick‑fil‑A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick‑fil‑A family, we extend a culture of care through all our operations.

5200 Buffington Rd, Atlanta, GA 30349

• Serve as the primary point of contact for Distribution customers and embrace Chick‑fil‑A’s culture of care to provide best‑in‑class customer service, both internally and externally.
• Gather new customer requirements and execute required onboarding activities.
• Manage customer orders and ensure on‑time, in‑full order fulfillment through effective planning and communication with Distribution center teams.
• Identify and remedy issues with customer orders, inventory and inbound/outbound shipments.
• Collaborate with Transportation partners to ensure adherence to loading and shipping schedules and to elevate service risks appropriately.
• Review and action Overage, Shortage & Damages exceptions.
• Support general Accounts Receivable inquiries and exceptions, as needed.
• Generate and report on KPIs related to distribution performance and customer experience.
• Iterate upon and enhance new processes and reporting to increase efficiencies within Cold Storage operations.

• High School Diploma or equivalent.
• Humility to learn a new business while applying relevant experience.
• Proven ability to build rapport and provide best‑in‑class customer support.
• Active listening and problem‑solving in a fast‑paced environment.
• Strong communication skills, both written and verbal.
• High degree of organization and attention to detail.
• Prior order management experience in Oracle, SAP or similar ERP system.
• Familiarity with inventory management and demand planning functions.
• Proficiency in Microsoft Office applications, including Excel and PowerPoint.
• Proficient in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.
• General understanding of EDI order and invoice transactions.
• Bachelor’s Degree in Business, Supply Chain, Engineering or other related field.
• 3+ years of experience in a customer experience/service role.