Call Center Manager

Description Responsibilities

• Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.

• Acting as the primary point of contact for Order Management issues, working closely with retail teams to ensure efficient resolution.

• Accurately entering data into the order entry system to facilitate seamless order processing.

• Detail-oriented and proactive.

• Adhering to standard work practices to ensure professional and consistent service delivery.

• Uses relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

• Proactively addressing and resolving customer issues, including order fulfillment and information requests.

• 2-3 years of experience in call center environments, demonstrating proficiency in customer service practices.

• Strong oral and written communication skills.

• Previous management experience

• Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).

• Possesses the ability to coach and monitor staff performance and provide corrective coaching when necessary.

• Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs.

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.

Equal Opportunity Employer

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