Customer Care Specialist - Call Center & Customer Service - Analysts

Job  | Coatesville, Pennsylvania | Contract | Added - 02/26/26

A client of Innova Solutions is immediately hiring for a Customer Care Specialist
. Position type:
Full-time, Contract. Duration: 6 months with possible extension.

Location:

Coatesville, Pennsylvania. Two weeks of onsite training and convenient onsite parking.

Step into a dynamic, fast‑paced environment where every interaction matters. As a key member of our operations team, you’ll be the friendly voice, the problem solver, and the detail‑oriented multitasker who keeps everything running smoothly.

• Serve as the primary point of contact for customers, supporting them through phone, email, and lab‑related service inquiries.
• Manage transactions, order requests, and communications with accuracy and professionalism.
• Perform light data entry to support daily operational needs.
• Follow established processes while learning the ins and outs of our workflow across industries such as manufacturing, logistics, medical, and pharmaceutical.

• A high school diploma is preferred; an associate or bachelor’s degree is a plus.
• 0–3 years of experience in customer service or a related field.
• Clear, confident communication both verbal and written.
• A collaborative mindset with the ability to follow instructions and thrive under direct supervision.
• A general understanding of standard industry practices and procedures.

• Join a welcoming, supportive team that values learning, growth, and great energy.
• Contribute directly to customer satisfaction and the success of our operations.
• Gain hands‑on experience that can launch your career forward—especially in high‑impact industries.

Qualified candidates should APPLY NOW for immediate consideration. This position is only open to applicants who can be engaged on a W‑2 basis.

Pay Range*: $18.00 – $20.13 per hour. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health savings account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short‑term and Long‑term Disability, Accident & Critical illness coverage, Pre‑paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024‑2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Innova Solutions offers a referral bonus for qualified ambassadors who refer eligible referrals. Submit referrals at  and earn $250‑$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the…