Bilingual Customer Relations Representative; English​/Russian

We are seeking aCustomer Relations Specialist who will manage customer concerns, resolve issues efficiently, and serve as the primary point of contact for escalations. This role is essential to maintaining strong client relationships, protecting our company’s reputation, and ensuring every customer concern is handled with professionalism, urgency, and cultural awareness.

• Respond promptly to customer inquiries, complaints, and service concerns via phone, email, and other communication channels.
• Investigate and resolve customer issues thoroughly, coordinating with internal departments as needed.
• De-escalate challenging situations while maintaining a calm, professional, and solution-focused approach.
• Communicate clearly with both English- and Russian-speaking clients to ensure full understanding and resolution of concerns.
• Document all customer interactions, resolutions, and follow-up actions accurately in company systems.
• Identify recurring issues and provide feedback to leadership to improve processes and prevent future problems.
• Follow up with customers to confirm satisfaction after resolution.
• Contribute to a respectful, inclusive, and multicultural work environment.

• Previous experience in customer relations, customer service, or complaint resolution preferred.
• Fluency in
  English and Russian
  (both written and verbal) required.
• Strong conflict resolution and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and manage a high volume of customer concerns effectively.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Experience with CRM or customer management systems, or willingness to learn.

• Your work matters here. The way you schedule, communicate, and support the team directly impacts our technicians’ success and our customers’ experience every single day.
• You won’t be micromanaged, but you will be supported. We expect accountability and professionalism, and in return you’ll have leadership that backs you up.
• We are growing, and growth creates opportunity. As we expand, strong performers have room to take on more responsibility and advance.
• You’ll work with a team that respects each other’s time, effort, and contribution. No drama. No chaos for the sake of chaos. Just people focused on getting the job done right.
• Competitive pay, stability, and yes, Pizza Mondays! Because small things matter too.

At Appliance EMT, this isn’t just a desk job. It’s a role where you help keep the entire operation moving. If you take pride in being organized, dependable, and solution-focused, you will feel that your work makes a real difference here.

How to Apply:

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