Fleet Dispatcher

Overview

It s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt: Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG)

You enjoy interacting with people, having a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees.

Continue reading to see what our Fleet Dispatcher opportunities are all about!

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.

In this role, you will also have the opportunity to:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver / customer escalations in accordance with established procedures
• Provide explanations to customers and reports / documents service issues
• Close service requests using company electronic dispatching system
• Accept payment from members / customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Assist coworkers and less-tenured dispatchers, as necessary

Note:

This position is NOT hybrid and will report to a fleet location every day.

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rate starting at $18.73. Pay rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

We are looking for candidates who:

• Education: Have a high school diploma or equivalent (GED)
• Experience: Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
• Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
• Prior experience managing and resolving customer issues
• Preparation of written communications (e.g. responding to customer inquiries)
• Have a basic understanding of geography and can provide directions
• Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
• Experience working in a fast-paced environment

• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
• Experience dispatching calls
• Call center environment experience

Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.

Interested in learning more? Apply Today!

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

AAA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. The Auto Club Group is committed to providing a safe workplace and will require background and drug screening based on the position’s requirements.