Customer Onboarding Analyst; Bilingual

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being.

If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

Primary Responsibility

Perform the tasks associated with Customer Onboarding. Timely onboarding of customers within stated KPI targets. They will maintain relationships with Accounting, Business Development, Centralized Rate Management, Finance, IT, Operations, and External Customers while performing these duties. Furthermore, they will ensure that all customer information is accurate and up to date in Salesforce to ensure accuracy in WMS, TMS, and Billing systems.

• Facilitator of the Customer Onboarding process and Customer Master Data collection.
• Maintain continual communication between Business Development, Centralized Rate Management, Finance, IT, Operations, and External Customers regarding new customer setup and changes to existing customers.
• Maintain Customer Master Data in Salesforce
• Coordinates cross-functionally to ensure timely adherence to the Onboarding process by the various departments involved with the aim of onboarding customers within stated KPI’s
• Monitor service level expectations of these groups and escalate to management as needed.
• Identify and escalate possible process improvement ideas.
• Monitor personal productivity levels.
• Communicate with customers during the Onboarding process to ensure optimum levels of service and accuracy.
• Educate customers on Americold tools (I3PL Reports, OLAS, Order Entry) and transfer customer relationships to operations
• Provide support for acquired sites on the Customer Onboarding process
• Other duties as requested.

• 3+ years of customer service, accounting, and/or financial management experience, either with internal or external customers.
• Bilingual in English and Spanish (or Portuguese).
• Bachelor’s Degree or equivalent experience preferred.
• Strong computer skills. Proficient with MS Outlook, Office, including Word, PowerPoint, and Excel.
• Accurate typing and data entry skills.
• Experience with Salesforce, Oracle, TMS, WMS, and/or AS400 preferred.

• Strong organizational skills and ability to multitask required.
• Excellent communication, interpersonal, and presentation skills.
• Ability to communicate professionally, both written and verbally.
• Ability to work in a matrix-managed environment, with experience balancing requests from multiple managers.
• Demonstrates an uncompromising level of integrity and code of ethics and maintains a high degree of confidentiality.
• Develop strong, sustainable working relationships with internal teams. Strong organizational skills and the ability to multitask are required.

• Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane for business
• May require visiting facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from…