Group Manager, Customer Success

Quick Books, a pioneer in financial software solutions for millions of businesses, is seeking a dynamic and driven Group Customer Success Leader to spearhead our Money CS team. This is a high-impact, high-visibility role where you'll build and lead a team of Customer Success Managers who, in turn, manage our highest value QB Money customers. You'll be instrumental in creating a program that’s purpose-built to serve Mid-Market Businesses with innovative money solutions that fuel their success while balancing employee engagement and the customer experience.

We are seeking an experienced and passionate Group Manager of Customer Success to build a high-performing team dedicated to driving engagement and value for our most valuable mid-market Money customers. In this critical role, you will be a key driver of customer satisfaction, retention, and growth within Money and the greater Intuit ecosystem. You will hire, inspire, and mentor a team, fostering a culture of excellence and collaboration.

This role requires a deep understanding of SaaS offerings and related CS methodologies and processes to deliver a world-class customer experience.

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• Build and Scale a World-Class CSM Team:
  Lead and scale a high-performing CSM organization starting with 5 team members and quickly scaling from there, including additional layers of management, as needed. This includes attracting, developing, and retaining top talent through robust mentorship and professional development programs.
• Champion our Money Customers and Ecosystem:
  Act as a passionate advocate and subject matter expert for our customers and comprehensive Logical>
• Drive Customer Engagement and Value:
  Develop and implement strategies to drive customer awareness, deepen customer relationships, increase product adoption, and ensure customers achieve their desired outcomes.
• Cross-Functional Collaboration:
  
  Partner closely with Sales, Onboarding, Marketing, Product, Revenue Operations, and other teams to deliver a seamless and world-class customer experience.
• Data-Driven Decision Making:
  Leverage data and insights to track key performance indicators (KPIs), measure program effectiveness, and identify areas for continuous improvement.
• Drive Change & Innovation:
  Serve as a gearbox of innovation across the Money business and the greater Customer Success organization. Identify and implement new strategies and tactics to enhance efficiency, optimize performanceodwa>