Receptionist, Customer Service​/HelpDesk

Overview

Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day! Create memorable experiences with a warm, welcoming personality. Take initiative to proactively address guest needs and answer questions. Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

• Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality.
• Take initiative to proactively address guest needs and answer questions.
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Track all visitors, including vendors, visiting employees and guests.
• Manage parking and vehicle logs and records.
• Coordinate security access cards for employees and vendors.
• Welcome event guests and assist with printing visitor badges.
• Assist with tracking employee on-boarding/off-boarding processes.
• Manage incoming and outgoing courier and other packages or mail as required.
• Support the annual management plan by accomplishing key performance indicators.
• Perform ad hoc facilities assignments as needed.

• Experience:
  
  Minimum 2 years previous customer service related experience.
• Flexibility:
  We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.
• People Person:
  The best part of serving others is creating experiences for them that go beyond the expected.
• Excellent Communicator:
  Providing amazing experiences requires the ability to communicate professionally and passionately. Fluency in English and the local language is required.
• Multi-tasker:
  Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.
• Technology and Tools:
  Proficient in a range of information technology tools and platforms.
• Physical Activity:
  Ability to adequately perform required job functions including being able to lift up to 40 lbs, bend and move in such a way as to perform job tasks in a safe and approved manner. As well as stand for periods of time.