Onsite Customer Success Partner

Overview

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  :19765

Employment Type : Full Time

Job Category : Sales

Work Location : Atlanta, GA

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As part of the In-Plant Flex Team, this associate will focus efforts on implementation of new In-Plant programs, training new and existing In-Plant associates, and performing special projects in support of the success of the In-Plant program and company success. This associate will travel to customer locations as well as operate virtually when possible.

• Supports new account implementation with focus on transactional go-live
• Training In-Plant associates in the general day to day responsibility including training with systems, solutions, product, and process
• Communicates with customer and local sales owner on overall strategy
• Strong understanding of the AS400, Vending, VMI, In-Plant SOPs
• Ability to problem solve and ensure customer resolution
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available
• Closely connected with Project Management team to follow overall implementation strategy to maximize time to money
• Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention
• Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training
• Supports outside sales representative in various branch activities
• Resolves more complex credit and collections issues to enhance customer service
• Ability to learn and work fluently within our customer's operating system or third-party software
• Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation
• Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information
• Represents MSC in conjunction with local sales owners at customer meetings by communicating MSC's value proposition, direction and strategy for alignment to customer goals and expectations
• Drives the MSC culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose
• Participation in special projects and performs additional duties as required

• High School Diploma or the equivalent
• Minimum of 3 years inbound/outbound telephone sales, outside sales, or customer service experience required, preferably in the industrial or manufacturing segments
• Minimum 2 years in-depth knowledge of supply chain solutions such as vending, vendor managed inventory, storeroom management and cross reference experience
• Minimum 2 years' experience working with standard operating procedures (SOPs)
• Industry experience required

• In-depth knowledge and tactical use of the AS400 or like systems
• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system
• Excellent problem-solving skills
• Excellent customer service and sales skills
• Excellent oral and written communications skills
• Working industrial knowledge preferred
• Proficient in Microsoft Excel

• Overnight airline travel is required 50-75% based on project scope
• A valid driver's license is required
• Ability to lift items up to 50 pounds as needed
• This position may require access to International Traffic in Arms Regulations Information (ITAR) and/or Controlled Unclassified Information (CUI)

Compensation starting at $50,260 – $78,980 depending on candidate location and experience. The salary range represented is based on similar roles in comparable…