Careers Operations Specialist

Overview

Providing information and direction for customers regarding Net services, operating rules, integrated billing, and general authorization and chargeback transaction research. Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. Approve the referral of unresolved customer grievances to designated departments for further investigation. Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Solicit sale of new or additional services or products. Report on help desk activities to executive level management.

Payrate: $20.00 - $23.00/hr.

• Providing information and direction for customers regarding Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
• Act as escalation point for clients/customers
• Approve the referral of unresolved customer grievances to designated departments for further investigation
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit sale of new or additional services or products
• Report on help desk activities to executive level management

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Strong ability to work independently and manage one’s time (Required)
• Strong ability to accurately document and record customer/client information (Required)
• Strong leadership and mentoring skills necessary to provide support and constructive feedback (Typically required)
• Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

• High School Diploma or GED required
• 0-3 years financial services related experience required; credit/debit card experience preferred

Pay Transparency: The typical base pay for this role across the U.S. is: $20.00 - $23.00/hour
. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages.

Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided.

These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant…