Guest Experience Manager

Overview

Job Summary
We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

• Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
• Build rapport with Guests and Members
• Present/sell membership programs to new Guests and nonmembers
• Retain Members by providing an excellent Guest experience
• Achieve individual and Retreat goals

• Must have reliable transportation to commute between both of our locations
• Must have outstanding customer service and problem-solving skills
• Must have a positive attitude and mature temperament
• Must have friendly and professional phone etiquette
• Must have the ability to objectively receive feedback and integrate it into your work
• Must have hospitality experience
• Must have the flexibility to work a non-traditional schedule
• Ability to multitask and work in a fast-paced environment

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Be part of a team that encourages growth, has fun and builds relationships
• Free Monthly Massages and Facials
• Paid Time Off
• Medical Benefits available – Medical, Dental, Vision
• 401k with up to 4% matching
• Employee Assistance Program – Massage Heights Family Fund