Field Support Analyst – FSA

Field Support Specialist – Drop Service / Dispatch

755 Jefferson St, Atlanta, GA 30318

Hybrid (4 days onsite, 1 day remote)

$37 per hour

March 2026 – March 2027

Our client is seeking a Field Support Specialist to join their Dispatch and Drop Service teams in a hybrid role based in Atlanta, GA. This position is responsible for coordinating and scheduling service requests related to the temporary de-energization of electric service for residential, commercial, and industrial customers. The Field Support Specialist acts as a key liaison between customers, field technicians, and internal teams to ensure safe, timely, and accurate execution of service work.

You will play a critical role in supporting repairs, upgrades, and generator installations by managing service requests, dispatching field personnel, resolving scheduling conflicts, and maintaining clear communication with all stakeholders. The role also involves providing real‑time operational support, ensuring technicians are equipped for success, and maintaining accurate documentation and reporting. This is a fast‑paced, hybrid position requiring strong attention to detail, excellent communication skills, and a commitment to continuous process improvement.

• Schedule and manage service requests for temporary de-energization to support repairs, upgrades, and generator installations for residential, commercial, and industrial customers
• Assign and dispatch field personnel based on priority, availability, and skill set
• Resolve scheduling conflicts efficiently to minimize customer impact
• Serve as the primary point of contact for customers regarding scheduling, service status, and preparation requirements
• Communicate clearly and professionally with internal teams and field personnel to ensure seamless coordination
• Provide real‑time operational support to field teams, ensuring technicians have the information and resources needed to complete work safely and efficiently
• Maintain accurate records of service requests, scheduling details, customer communications, and completion status
• Generate reports to track service metrics and identify opportunities for improvement
• Address customer concerns and operational issues promptly, ensuring high levels of customer satisfaction
• Contribute to the continuous improvement of dispatch, scheduling, and customer service processes

• 5–10 years of experience in field support, dispatch, or service coordination
• Strong communication and customer service skills, with the ability to interact effectively with customers, field technicians, and internal teams
• High attention to detail and ability to manage multiple priorities in a fast‑paced environment
• Proven problem‑solving skills and a proactive approach to addressing operational challenges
• Comfortable working in a hybrid, operational setting (4 days onsite, 1 day remote)
• Experience with documentation, reporting, and process improvement in a service or dispatch environment is a plus