Sales Representative – Purewick RX Specialist

Job Description Summary

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

As a Purewick Rx Specialist, you will manage the end-to-end intake and reorder processes for Purewick reimbursement customers. You will ensure seamless enrollment in Liberator’s supply program by collaborating with multiple lead and referral sources. Throughout each customer’s journey, you will deliver personalized, white‑glove service and support to uphold the highest standards of satisfaction and compliance.

• Effectively communicate the Pure Wick™ system's features and benefits to customers, demonstrating comprehensive knowledge of its functionality, usage, and maintenance protocols while handling both inbound and outbound calls with empathy and professionalism.
• Conduct initial and follow‑up communications with leads, identify and resolve customer concerns, and utilize multiple communication channels including phone calls, web chat, and email to provide timely and accurate assistance.
• Maintain detailed records of all customer interactions in CRM and call tracking systems, ensuring accurate notation of account details to facilitate proper follow‑up and comprehensive customer service.
• Consistently meet departmental targets for call volume, sales goals, and customer satisfaction while adhering to quality standards, HIPAA regulations, insurance protocols, and prescribed call scripting guidelines.
• Work collaboratively across the organization to support customers, maintain a positive work atmosphere that embodies Liberator's philosophy of professional excellence, and demonstrate high attention to detail in all tasks and projects.

• High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

• Experience with Salesforce and Brightree.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Word Processing software, Excel, Access and/or other database software.

While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 50 lbs.

Onsite (if required):
While performing the duties of this position, the employee performs tasks in a temperature‑controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Remote:
While performing the duties of this position, the employee must work in a private, quiet area free from distractions to maintain professionalism and confidentiality. Must have reliable high‑speed internet at their work location.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid‑level, and entry level management staff may assign additional duties and…