Financial Member Services Representative

Description

Individuals will take 60–65 tier 1 calls per day post‑training. Calls may include basic loan payment questions, ordering a debit card, password reset, and other routine inquiries.

Training lasts at least two weeks and includes classroom sessions, nesting, and shadowing. After training, the employee works onsite on the floor with daily supervision by a team lead.

• Contract position based out of Atlanta, GA
• Pay range: $18.00 – $19.50 per hour
• Fully onsite; team lead present every day

• Calls per day
• Average Handle Time
• Availability
• Schedule adherence
• Quality Assurance graded on 5 calls per week
• Member surveys

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

• Entry level (no prior experience required)

Position is anticipated to close on Jan 21, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.