Leasing Consultant Agent

Job Overview

Integral Group is hiring Leasing Consultants for several cities, including Atlanta, GA;
Birmingham, AL; and Baton Rouge, LA. The primary role is to serve residents and prospective residents by providing excellent customer service and managing the leasing process.

• Leasing Responsibilities
  • Answer telephones with the Integral greeting and document calls in ILM.
  • Check Call Max messages daily, return calls before 10 am, and document in Call Max.
  • Retrieve leads in ILM and clear the Lead board within 48 hours.
  • Clear all categories on the Prospect board within 48 hours.
• Show‑Ready and Tours
  • Greet prospective residents with the Integral greeting.
  • Daily check that model and market‑ready apartments meet “show readiness” standards.
  • Show model and market‑ready apartments and schedule live virtual tours.
  • Follow up on virtual tour links and confirm receipt.
  • Provide customer feedback opportunities.
• Application Handling
  • Assist applicants with the application completion and check for completeness.
  • Explain deposit and fee policies.
  • Determine move‑in date and unit.
  • Collect deposits/fees.
  • Submit Market Rent applications to CM within 48 hours.
  • Submit Tax Credit/AA applications to QA within 7 days.
  • Verify application information and recommend qualifications to the Community Manager.
  • Complete lease documents and explain the lease to the applicant.
• Move‑In Process
  • Deliver lease paperwork to Community Manager within 24 hours of move‑in date.
  • Deliver completed files to QA within 72 hours of move‑in.
  • Enter lease details into Yardi, update Unit Availability Report, and complete move‑in details.
  • Provide move‑in package to residents.
  • Conduct move‑in inspection, verify locks and keys, and provide lease copies.
  • Collect any remaining deposits or fees before occupancy.
  • Verify utilities transfer and confirm rental insurance; document in Yardi.
• Lease Renewals
  • Notify residents 90 days (market) and 120 days (Tax/AA) before expiration.
  • Contact residents at least 75 days (market) and 90 days (Tax/AA) before expiration.
  • Complete renewal paperwork and submit electronically.
  • Deliver renewal paperwork to Community Manager within 24 hours.
  • Deliver completed files to QA within 72 hours.
• Service Requests
  • Handle telephone calls regarding service requests.
  • Review Yardi work order history and enter new requests.
  • Escalate issues to the Community Manager and provide residents with work order numbers.
• Administrative Duties
  • Answer the telephone and retrieve answering service messages.
  • Distribute mail.
  • Maintain positive, courteous attitude.
  • Accept rent, write receipts, and follow up on delinquent accounts.
  • Maintain files and adhere to policies and procedures.
  • Turn on lights in show‑ready apartments at the start of the day and off at the end.
  • Check community email daily, input leads into ILM, and direct messages appropriately.
  • Perform daily cleaning of the Leasing Office, including glass doors, rugs, and desk space.
  • Complete any additional duties assigned by supervisors.

• Prefer one to two years of leasing/sales and/or customer service experience.
• Experience dealing with customers or the general public.
• High School Diploma or GED (business school, college, or marketing courses preferred).
• Proficient with MS Office Suite.
• High energy, positive attitude, people‑oriented.
• Ability to communicate clearly by telephone and in writing.
• Professional demeanor and team player.
• Personal grooming and dress appropriate for an office professional.
• Willingness to assist the Community Manager and/or Assistant Manager with all duties, including flexible hours.
• Completion of all in‑house training programs related to service level and IPM Management Service Policies and Procedures manual.

• Must possess valid documentation for identity and U.S. employment eligibility.
• Must pass a thorough pre‑employment background check and drug screening.

We are committed to diversity and recognize that our strength lies in our people.
Equal Opportunity Employer
:
The Integral Group is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.