Financial Member Services Representative

Description

Individuals will be taking 60-65 calls per day post training. These are tier 1 calls and could range from basic loan payment questions, ordering a debit card, password reset, etc.

Training would be at least 2 weeks – a mix of classroom, nesting, and shadows. After that, they will be on the floor. The position is fully onsite with a team lead present every day.

KPI’s include:
Calls per day, Average Handle Time, Availability, Schedule Adherence, graded on 5 calls per week for Quality Assurance, as well as member surveys. During training there will be a daily meeting, and meetings every 1 or 2 weeks after for formal coaching, depending on performance.

• 1-2+ years of financial‑related call center experience required
• Experience with taking high‑volume calls

Entry Level

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $18.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.