On Call Support Technician

On Call Support Technician I 19007 at The Car Park is a role that provides customer service for parking locations, assisting guests entering and exiting garages and offering general parking information. The Car Park is a rapidly growing parking and transportation company with over 500 locations in the United States. We leverage technology and deliver customer service excellence across hospitality, healthcare, events, municipalities, office, retail, and universities.

• Assist guests, valets, and monthly parkers with entry and exit into and out of garages when the help button is pressed in the lane.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

• Excellent customer service skills
• High proficiency with Windows 10 or similar operating systems
• Excellent written and verbal communication skills
• Typing 30+ words per minute is recommended
• Punctuality and trustworthiness
• Ability to multitask

• High school diploma or greater
• 1+ years in customer service, sales, or telemarketing experience

• 14 days of PTO (Recharge your Battery)
• Paid parental leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, dental, and vision
• Flexible and health spending accounts
• Short-term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible team members
• Opportunity to work with a team of colleagues

• Equal Employment Opportunity

• Entry level

• Full-time

• Information Technology

• Facilities Services