Customer Coordinator

Job Title

Customer Coordinator

4

Entry-$45,792

Operations

Supervisor Customer Operations

Non-Exempt

The Customer Coordinator monitors the Central Passenger Terminal Complex (CPTC) and the overall airport to maintain a comfortable, safe, functional, and healthy environment. As the first line of defense representing the customer, the Coordinator identifies and resolves issues impacting the customer’s experience at Hartsfield Jackson Atlanta International Airport.

• Continuously review custodial partner performance to ensure services meet contract specifications; note deficiencies, initiate corrective action, and follow up for timely completion.
• Support continuous process improvement by studying processes and procedures to identify causes for non‑compliance and ensuring corrective action.
• Perform assigned Preventative Maintenance checks.
• Respond to internal/external customer requests through coordination with custodial and maintenance services.
• Adhere to all health, safety and security procedures; report areas of concern to the appropriate parties in a timely manner.
• Provide written and verbal reports on service level performance, problem areas and discrepancy updates.
• Establish and maintain working relationships with internal/external customers and other departmental AATC team members to ensure the highest level of communication and customer service.
• Identify discrepancies and enter them in the work order system.
• Maintain a valid driver’s license and remain insurable; safely drive company vehicles on airport property as needed.
• Work in both inside and outside conditions with exposure to various weather situations (rain, snow, heat, cold).
• Sit, stand, walk, bend, lift and carry/push up to 50 pounds.
• Available to work or be called in to work 24/7; shift work based on a seniority schedule.

• Minimum of 3 years’ experience in general maintenance and/or custodial services.
• Associate degree preferred.
• Work a flexible schedule (nights, weekends, and holidays).
• Pass requirements for an ATL badge with customs seal, including a 10‑year background search by fingerprint analysis.

• Strong interpersonal, communication and problem‑solving skills across a diverse group of internal/external customers.
• Passion for customer service excellence.
• Organizational skills with the ability to manage multiple priorities in a dynamic environment; effectively multi‑task and address time‑sensitive tasks.
• High level of integrity and dependability with a strong sense of urgency, accountability and result orientation; able to work independently with minimal direction.
• Team oriented with the ability to build consensus and establish effective relationships.

This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package on the first day of hire.