Customer Service Representative

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by NJ Consulting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $24.00/hr

Company Overview

Step Up Consulting is a dedicated team committed to enhancing customer experience and fostering relationships through exceptional service. Our mission is to empower our clients by providing them with top-notch support that reflects our core values of integrity, teamwork, and excellence. At Step Up Consulting, we cultivate a proactive and supportive culture that values input from all team members, ensuring a collaborative environment where innovation can thrive.

We believe in investing in our employees' growth and providing opportunities to advance within the organization.

Role Responsibilities

• Provide outstanding service to all clients.
• Engage actively on the sales floor with potential members
• Resolve donor issues promptly and efficiently.
• Maintain a thorough knowledge of products and services offered.
• Process transactions accurately and efficiently using handheld device.
• Carry out visual resources to promote programs
• Assist in maintaining a clean and organized sales floor.
• Collaborate with team members to enhance overall team performance.
• Gather donor feedback to identify areas for improvement.
• Conduct equipment checks and assist with inventory management.
• Educate customers about features and benefits of various programs
• Follow company policies and procedures consistently.
• Meet or exceed fundraising goals as determined by management.
• Handle returns and exchanges following company guidelines.
• Participate in training sessions to improve personal and team capabilities.
• Adhere to health and safety regulations at all times.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work well in a team environment.
• Flexible availability, including nights and weekends.
• Basic math skills for cash handling.
• Proven ability to handle difficult situations and conflicts.
• Knowledge of retail industry practices.
• Familiarity with point-of-sale systems.
• High level of professionalism and integrity.
• Ability to multitask and prioritize tasks effectively.
• Proactive approach to customer engagement.
• Strong organizational skills.
• Ability to learn new products quickly.
• Willingness to take on additional responsibilities as needed.
• Commitment to ongoing personal development and training.

Skills: interpersonal skills,sales,organizational skills,communication,point-of-sale systems,retail industry knowledge,conflict resolution,adaptability,problem-solving,teamwork,proactive engagement,customer engagement,multitasking,time management,organisational skills,point-of-sale systems knowledge,communication skills,team collaboration,product knowledge,cash handling,organization,customer service,problem solving,flexibility

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Operations Consulting

Referrals increase your chances of interviewing at NJ Consulting Firm by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Atlanta, GA $64,000.00-$71,000.00 1 week ago

Airline Customer Service Representative in ATL Airport - $18.50/hr Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $45,000.00-$65,000.00 5 months ago

Customer Experience Representative (Norcross, GA)
Customer Relations Representative - State Farm Agent Team Member

Atlanta, GA $65,000.00-$95,000.00 5 months ago

Client Experience Coordinator (Long-Term Temporary Assignment - Atlanta Client Service/ Call Center Representative Customer Service Representative - State Farm Agent Team Member

Morrow, GA $35,000.00-$55,000.00 6 months ago

Atlanta, GA $57,000.00-$63, hours ago

Customer Relations Representative - State Farm Agent Team Member

Morrow, GA $60,000.00-$ 6 months ago

Work at Home Customer Service Agent (Full-Time & Part-Time) (GA)
Customer Care Specialist I - Payment Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr