Child Support Services Agent

Overview

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service
. The Georgia Department of Human Services (DHS) has a division within it, the Division of Child Support Services (DCSS), which enhances the well-being of children by locating non-custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children.

DCSS also administers several outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court. DCSS is seeking candidates for the position of Child Support Services Agent 2.

This position is based at the DCSS office located in Swainsboro, Emanuel County, GA.

• Establishes child support obligations and ensures that such obligations are met.
• Coordinates child support activities with legal, judicial, and public organizations.
• Communicates with clients and other constituents via telephone, email, correspondence, and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by the supervisor.

• High school diploma/GED AND Two (2) years of direct job-related experience.
• OR One (1) year of experience as a lower-level Child Support Services Agent 1 (SST
  060) or a position equivalent.

• High school diploma or GED AND Two (2) years of experience in roles such as interviewing, collections, customer service, legal or paralegal work, or similar related fields.

For more detailed information about the Georgia Department of Human Services
(Use the "Apply for this Job" box below)./

Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hr helpline.gov

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.