Project Support - PROJSP

Title:

Project Support

Duration: 6+ months (Possible extension)

Location: Atlanta, GA 30308

Pay Range: $30- $35/hr on W2

Position: Hybrid (4 days onsite, 1 day remote; Monday-Thursday in office, Friday remote)

• The primary purpose of this function is to ensure that escalated concerns across all South Star markets are researched and resolved.
• The incumbent will work in an extremely high volume, fast paced and multi-tasking environment and take ownership for commercial and residential escalated customer requests received multiple channels.
• The incumbent is accountable for managing the formal complaint process and conducting root cause analysis on issues in order to improve customer satisfaction.
• The incumbent must comply with applicable federal, state and local laws, regulations and ordinances; maintain regulatory and industry relations; and adhere to key performance indicators as well as both internal and regulatory service levels.
• This role includes offline responsibilities. The incumbent will also be trained on other department functions and serve as a back-up when needed.

• 5 plus years’ experience handling high profile complaints.
• Address any customer complaints promptly within the timeframe.
• Education:
  
  Bachelor’s degree in business administration, project management, or a related field.
• Experience:
  
  Prior experience in project coordination or support roles preferred.
  
  Skills:
  
  Excellent organizational skills, strong attention to detail, effective communication, proficiency in project management tools (e.g., Microsoft Project, Jira), ability to multitask and prioritize.