Senior Director, Client Services

Department: Client Services

Reports To: Group Account Director, Client Services

Job type: Full Time, Exempt

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted‑in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real‑time channels that life science companies need to deliver clear, reliable, and evidence‑based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2‑4 Client Success Managers, functioning as the client's strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention.

You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod's account health.

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
• Develop and execute annual account growth plans aligned to client brand and portfolio strategies
• Work with your Client Success Managers and Business Development partners to identify and close upsell/cross‑sell opportunities in partnership with Sales, contributing to revenue growth targets
• Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI

• Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
• Cultivate strong client relationships acting as a trusted advisor in the space
• Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
• Collaborate with client stakeholders and extended teams for project execution

• Manage and mentor a team of Client Services Managers and Coordinators, fostering a high‑performance, solutions‑oriented team culture
• Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
• Contribute to department‑level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
• Escalate and resolve risks proactively to protect revenue and client satisfaction

• Bachelor's degree in a relevant field
• 5‑7 year's experience in Pharmaceutical Marketing at an agency or similar
• History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
• Experience leading and developing high‑performing teams
• Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
• Exceptional presentation skills and the ability to think quickly and problem solve
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Proven ability to drive revenue growth through consultative selling and strategic expansion
• Travel as much as 1x per quarter for team…