Senior Product Manager

Job Overview

The Senior, Product Manager brings a high-energy approach to developing customer-centric user experiences and features to help grow the customer base, drive user engagement, and improve overall site experience on the fast-moving e-commerce team. This role operates as a hybrid between strategy and execution. They partner with stakeholders to define, own, and execute a product roadmap while mentoring more junior colleagues on a range of product skills.

Working in an agile environment with a focus on continuous improvement, they encourage ideas and feedback. They are empowered to make decisions and contribute in a meaningful and impactful way, fostering customer-centric thinking to create memorable, loyalty-building experiences for every Macy s customer and new possibilities for their career.

• Take ownership of the entire product roadmap, from its definition to execution, including establishing and maintaining partnerships with stakeholders to ensure alignment
• Assume responsibility for managing a complex product area or lead as the senior product manager, driving the work forward
• Collaborate with partners and pods to effectively coordinate cross-functional projects and objectives, with support from senior leaders
• Lead discussions and decision-making processes in large working team settings, guiding the agenda
• Structure and prioritize analyses to inform the roadmap, including effectively setting up A/B tests
• Maintain a well-curated backlog of user stories driven by insights gleaned from structured discovery, which directly impacts the product roadmap
• Contribute meaningfully to technical requirements alongside QE and engineering
• Translate business needs into technical requirements for engineers to align with business goals, providing clear, detailed, and timely artifacts
• Offer timely and constructive feedback to team members, leaders, and cross-functional partners, challenging when necessary
• Actively mentor junior colleagues on various product skills
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Leadership
:
Ability to take ownership of the entire product roadmap, manage complex product areas, and lead cross-functional teams effectively

Collaboration and Communication
:
Skilled at collaborating with partners, stakeholders, and senior leaders, with strong communication abilities to deliver presentations, influence decisions, and answer questions

Agility and Adaptability
:
Thrives in a high-energy, fast-paced, outcome-oriented environment, with the ability to adapt to changing priorities and situations

Analytical Skills
:
Proficient in structuring and prioritizing analyses to inform the product roadmap, utilizing data and analytics to make informed decisions

Customer-Centricity
:
Customer obsessed with a deep understanding of retail commerce and user experience, distinguishing between store and ecommerce business drivers to create memorable experiences

Technical Acumen
:
Understanding of technical concepts, enabling meaningful contributions to technical requirements alongside engineering teams

Problem-Solving and Curiosity
:
Naturally curious with a strong desire to understand root causes and solve problems, continuously learning about industry trends, emerging technologies, and new methodologies

Mentorship and Coaching
:
Willingness to mentor and coach junior colleagues, sharing knowledge freely and helping to develop their skills

Organizational Skills
:
Strong attention-to-detail, effective time management, and organizational abilities to maintain a well-curated backlog and prioritize tasks effectively

Software Proficiency
:
Skilled in Microsoft Office Suite and other relevant software tools for product management and analysis.

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• 6 plus years of overall work experience with at least 4 years specific product management experience, preferably within an agile framework; experience operating in a retail environment is a plus.
• Regularly required to sit, talk,…