Manager, Product Management; Loyalty

As a Manager of Product Management, you will split your time between leading a small team of product managers and directly owning a key digital product within our Loyalty team within the Customer Retention Value Stream. You will focus on strengthening guest relationships and increasing the value of our loyalty platform. Success will be measured by growth in member count, loyalty-driven sales, and overall customer lifetime value.

• Grow your leadership capabilities in a role designed to balance hands-on product work with thoughtful team development
• Opportunity to lead and shape a multi-brand product function in a high-growth environment.
• Work with a diverse, talented team on impactful, customer-centric products.
• Be part of a collaborative, innovation-driven culture that values continuous learning and professional development.

• Leadership & development for a team of ~1-3 product managers working across multiple product areas in the Loyalty area under the Customer Retention Value Stream, fostering a culture of innovation, accountability, and continuous improvement.
• Product execution and strategy: create and drive product roadmaps, epics, and user stories ensuring alignment with business objectives, customer needs, and technical capabilities.
• Collaborate closely with the Product leadership team, Engineering, UX, PMO, and other key stakeholders to drive seamless product development and execution.
• Data-driven decision-making utilizing customer insights, analytics, and experimentation to inform product decisions and validate business impact.
• Communicate effectively as a Product Leader on the Customer Retention Value Stream, ensuring transparency, alignment, and operational efficiency.

• Minimum: 4-Year Degree
• Preferred: 4-Year Degree or Graduate Degree in business, computer science or a related field
• 5 plus years' experience in product management, or a related field
• 1 plus years’ experience in people management
• Strong technical background with experience in software development, cloud technologies, APIs, or enterprise solutions.
• Proven ability to lead cross-functional teams and drive product initiatives from concept to launch.
• Strong understanding of Agile and Scrum methodologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and stakeholder management abilities.

• Deep understanding of consumer-facing digital products, loyalty programs and offer management systems, QSR, e-commerce, or adjacent industries.
• Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact
• Equipped with the digital fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams
• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)
• Deep knowledge of agile & lean methodologies
• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements and user stories
• Exceptional verbal and written communication skills, with the ability to articulate complex concepts, influence stakeholders, and drive decision-making across teams and time zones
• Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges
• Strong project/workflow management, prioritization, and negotiating skills
• Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines
• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit
• Self-starter personality who can operate with minimal supervision

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.