Spanish Speaking Junior Account Manager; Sales

Overview

You Lend is the preferred global embedded financing platform for e-commerce sites, tech companies and payment services providers. Our software platform and APIs enable partners to offer flexible financing, in their branding, to their merchant base. We operate in 9+ geographies across the UK, EU and the US. We believe the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys.

You Lend officially expanded into the US in 2022, and we are growing rapidly. We are looking for a driven and enthusiastic Junior Account Manager to join our US Sales team. This is an exciting opportunity to join one of the fastest-growing fintech companies in the world. If you are highly motivated, proactive, and eager to grow, we would love to hear from you.

As a Junior Account Manager, you will support our sales operations, nurture client relationships, and help merchants across the country access funding to grow.

• Develop a strong understanding of You Lend s products, financing solutions, and partner ecosystem to effectively support and manage merchant relationships.
• Serve as the main point of contact for assigned merchants, ensuring a seamless post-funding experience and high satisfaction.
• Proactively manage a portfolio of accounts, monitor performance, identify growth opportunities, and provide insights to help merchants succeed.
• Handle inbound and outbound communications with professionalism and care, including calls, emails, and platform messages, ensuring accuracy and timeliness.
• Collaborate with internal teams (Sales, Risk, Operations) to resolve merchant inquiries or issues efficiently.
• Support renewals, upsell opportunities, and product education, balancing customer needs with business objectives.
• Maintain detailed records of all merchant interactions and account updates in CRM tools.
• Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.
• Prioritize workload to manage a high volume of accounts with accuracy and a customer-first mindset.
• Provide translation and language support for Spanish-speaking merchants and team members as needed, with proficient Spanish (C1/C2) for translation and communication in English and Spanish.

• The ideal candidate will have strong attention to detail and accuracy.
• Ability to work effectively under pressure and meet tight deadlines.
• Excellent interpersonal and communication skills (written and verbal).
• Demonstrated problem-solving ability and initiative.
• Team-oriented with a collaborative approach; positive attitude and reliability.
• Proficient in Microsoft Office; experience with financial systems or CRM tools is a plus.
• Previous experience in funding, finance, or operations is advantageous but not required.

• Target-driven mindset with interest in sales and commercial success.
• Excellent written and verbal communication; comfortable interacting by phone and email.
• Comfortable using Microsoft Excel and working with data.
• Customer-first attitude with a passion for helping small businesses succeed.

$50,000 base + performance-based bonus

• Award-Winning Workplace:
  Recognised as a Best Places to Work by The Sunday Times (2024, 2025).
• Award-Winning Fintech:
  Recognised as a Top 250 Fintech Worldwide by CNBC.
• Growth opportunities in a high-growth environment with strong backing and potential for compensation growth.
• Comprehensive benefits including health care coverage, retirement plan, life insurance, travel insurance, PTO, and more.

• Data-driven culture with a focus on speed and a collaborative, supportive team.
• Independent work environment where results matter.

At You Lend, we champion diversity and embrace equal opportunity employment practices. Our hiring decisions are based on qualifications, merit, and business requirements, free from discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.