Program​/Project Management, Senior Analyst

Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category

Program & Project Management

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Business Performance & Planning team operates within Account Success to ensure operational rigor in running the business while supporting various special projects aimed at driving growth and transformation.

• This Program/Project Management Senior Analyst role reports to the Director of Business Planning for Account Success and will partner closely with our Global Delivery Centers (GDC) business partner to provide support on monthly reviews
• This role will also partner with the leadership team of the GDC providing direct support on business reviews, analysis, insights, and communications as needed.
• The business reviews cultivate a healthy partnership between our GDC and our Operating Units (OUs) to ensure customer satisfaction and value where the GDC engages across the business
• The role requires a blend of consultative skills, ability to construct persuasive presentations, developing narratives to highlight business trends, and providing data and insights to leadership
• The role will require collaboration with leadership in Account Success, as well as some collaboration across other teams at Salesforce
• We’re looking for hardworking, driven candidates who have a strategic mindset on how to articulate the business impact of our delivery teams, strong organizational skills, attention to detail, ability to handle multiple priorities in parallel, exceptional ability to create exec-ready slides, ability to work with large data sets & extrapolate data visualizations and insights, and the ability to deal with ambiguity effectively

• Excellent presentation and executive engagement skills.
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
• Strong business acumen and stakeholder management.
• Proven track record to structure and transition sophisticated problems to solutions.
• 2 to 5 years of professional experience, ideally in consulting, sales or customer success strategy, business operations, or revenue operations roles.
• Flexible schedule, the ability to work with our global Account Success teams in different time zones.
• Strong slide-building and formatting skills, strong spreadsheet skills
• Experience with Business Analysis, Data Visualization and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights
• Solid understanding of Salesforce applications
• Ability to travel on a quarterly basis if required

• Strong understanding of Customer Success
• Knowledge of Salesforce product and platform features, capabilities, and best use
• Ability to use data applications, such as CRM Analytics, Tableau, Snowflake, SQL and Data Cloud
• Experience with an enterprise CRM or…