Retirement Operations Specialist Services

Job Description

The Teachers Retirement System (TRS) is the largest public retirement system in Georgia. TRS administers the fund from which teachers in the state’s public schools, many employees of the University System of Georgia, and certain other designated employees in educational‐related work environments receive retirement benefits. TRS manages the retirement accounts of 262,000 active members and pays a monthly benefit to 128,000 retired members and survivors.

TRS retiree payroll is in excess of $4.7 billion dollars per year.
Don’t miss this opportunity to come work with us and help serve Georgia Educators! TRS is currently hiring for the following position:
Retirement Operations Benefit Specialist.

Please note:

telework arrangements may be delayed due to training. Please be prepared to be in the office up to five days a week, as training and your new position may require on‑site presence.

Under general supervision of the division manager, the incumbent is responsible for daily tasks associated with processing monthly employer contribution files, conducting account audits, and assisting employers with TRS‑related needs. The job requires a candidate who is detail‑oriented, able to meet deadlines, and possesses strong analytical and customer‑service skills.

• College coursework in business and accounting, and one to three years of experience in a financial services or business environment, or an equivalent combination of education and work experience

• Experience with qualified retirement plan administration
• Bachelor’s degree with business and accounting coursework

• Provide prompt, accurate, professional, and friendly customer service to internal and external contacts to assist with needs related to divisional work
• Manage high‑volume work queue to ensure agency standards for quality and timeliness are met
• Prepare correspondence for members and employers
• Add or update employer and member records in record‑keeping system
• Comply with all retirement system policies and procedures, and state and federal regulations
• Ability to work overtime as needed
• Perform other duties as assigned.

• Ensure all contributions are reported and posted each month, working with Information Technology staff, employers and external payroll preparation vendors
• Analyze, research and resolve reported member contribution and service credit discrepancies on a monthly basis
• Educate employers on applicable laws, policies and procedures to ensure accurate reporting
• Ensure member account audits are completed in accordance with agency and divisional policies
• Monitor and reconcile outstanding contribution payment variances
• Resolve demographic data discrepancies
• Perform account mergers and transfers

• Knowledge of Microsoft Office software
• Knowledge of basic accounting principles
• Skilled in oral and written communication
• Skilled in data analysis and problem resolution
• Ability to meet required deadlines
• Skilled in the operation of a personal computer and other office equipment
• Ability to navigate multiple computer screens while speaking with employers on the phone
• Ability to build and maintain effective working relationships with all levels of management, staff and external contacts
• Ability to maintain professional demeanor
• Ability to work independently or within a team environment

• Teamwork
• Customer Service
• Accountability
• Communication
• Judgment and Decision Making

EARN MORE THAN A SALARY! In addition to a competitive salary, TRS offers a generous benefit package, which includes a pension plan, 401(k) with matching contribution, 13 paid holidays annually, vacation and sick leave, health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.

Due to the volume of applications received, we are unable…