Strategic Account Director

Join to apply for the Strategic Account Director role at OfficeRnD
.

Office

RnD has one mission: making flexible and hybrid working the norm, rather than an option. We started building our SaaS platform back in 2015 to support the future of work. Offering freedom and flexibility is the key to providing a better workspace experience. That’s what enables us to develop products that matter – for our customers and the world. The company has offices in Bulgaria, USA, UK, Australia and our teammates are the ones getting us to the top in our market niche.

If you’re passionate about technology, too, come and join us!

The Strategic Account Director is viewed as the primary point of contact for our Strategic and Enterprise customer base. In this role, you will act as a liaison and bidirectional representative between Office

RnD and your assigned customer portfolio. You will be responsible for ensuring customers achieve their desired outcomes through the use of Office

RnD’s software, driving product adoption, increasing retention, and helping to unlock additional value for their businesses. You will also act as a representative of the Customer Success team internally as well as a leader within the team, offering mentorship and assisting with ownership of operational efforts where needed.

• Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond.
• Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns.
• Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership.
• Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the Office
  
  RnD platform.
• Achieve NRR and retention targets as set by Office
  
  RnD via price increases, cross-selling, and up‑selling.
• Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation.
• Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and Office
  
  RnD.
• Identify areas of risk for Office
  
  RnD, create mitigation strategies and lead cross‑functional teams in resolution.
• Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed.
• Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.

• Previous experience owning revenue growth for an assigned portfolio.
• Proven customer‑focused mindset.
• Highly detail‑oriented and strong organizational skills.
• Curious and demonstrates thought‑leadership.
• Strong communication skills – written, verbal, presentation.
• Intuitive bias for action.
• Adaptable to changing environments and processes.
• Executive presence, ability to lead discussions with C‑Level contacts internally and externally.
• 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company.
• Fluent in the English language.

• Opportunity to join a talented team.
• 401k with 4% matching.
• Health, dental and vision insurance.
• 25 days paid time off.
• 1 additional day off for your birthday.
• 3 days off for volunteering.
• Paid sick leave.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.
Job function:
Business Development and Sales.
Industries:
Technology, Information and Internet.

Referrals increase your chances of interviewing at Office

RnD by 2x.

If this sounds like the right opportunity for you, we would be happy to talk soon! Apply now!