Director Business Development

Overview

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team.

With team members around the world, Candescent is an equal opportunity employer.

The Director, Business Development builds and leads the organization’s proactive growth engine - scaling net-new pipeline creation and market expansion through people development, process, and disciplined execution. Reporting to the VP of Growth Marketing, this role sits at the center of go-to-market strategy, partnering closely with Sales, Marketing, and Product, to unlock new opportunities and accelerate sustainable pipeline and revenue growth.

In addition to driving outcomes, the Director, Business Development builds and mentors a high-performing team of Business Development Representatives, serving as a talent incubator for future sales leaders.

• Define and execute the company’s end-to-end business development strategy aligned to revenue and growth objectives
• Build, coach, and lead a high-performing business development team focused on outbound, partner-led, and network-driven growth
• Establish clear KPIs, operating rhythms, and performance standards for pipeline creation and opportunity qualification
• Serve as a senior thought leader to Sales and Leadership on market trends, buyer behavior, and growth opportunities

• Own net-new pipeline creation across priority segments, products, and verticals
• Design and execute multi-channel outreach strategies including executive networking, events, partnerships, Linked In, email, and targeted campaigns
• Identify white space opportunities across existing accounts, new logos, and adjacent markets

• Assess and evolve business development processes and measurement standards in partnership with Revenue Operations and Marketing Operations, including the establishment of clear SLAs
• Evaluate qualification criteria, routing logic, and handoff processes to improve speed, quality, and conversion
• Establish centralized, scalable reporting frameworks and dashboards to track activity, pipeline creation, conversion rates, velocity, and performance against revenue targets
• Drive operating rigor through regular funnel reviews, forecasting cadences, and data-driven insights that inform continuous optimization
• Ensure CRM integrity, reporting accuracy, and visibility into pipeline health

• Partner closely with Sales Leadership to ensure seamless handoff from opportunity creation to deal execution
• Collaborate across Field Marketing and ABM / Integrated Campaigns to shape messaging, campaigns and execution tactics led by Business Development
• Work with Product and Leadership to provide market feedback and influence roadmap priorities

• 10+ years of progressive experience in sales, business development, or revenue leadership roles, with a demonstrated record of building net-new pipeline and driving sustained market expansion
• 5-7+ years of experience building, scaling, and leading high-performing business development or early-career sales teams, including talent development, succession planning, and performance management
• Proven ability to design and lead outbound, partner-led, and executive-level growth strategies across complex, multi-stakeholder B2B buying environments
• Operationally rigorous, with deep experience establishing KPIs, SLAs, operating cadences, and reporting frameworks that improve pipeline quality, velocity, and forecast confidence
• Data-driven and systems-oriented leader with…