Account Analyst

The Account Analyst is a foundational role where the Associate learns the fundamentals of commercial insurance programs and client service. Their goal is to deliver a consistent, positive customer service experience as they learn how commercial insurance programs are structured, placed and serviced. They coordinate with clients, markets, and internal teams for client services issues, carrier queries, or billing concerns.

The Account Analyst learns the renewal cycle and provides support to the key stakeholders to ensure the team is meeting the prescribed timeline. The Account Analyst always adheres to Lockton cultural values, and treats fellow associates, clients, and vendors with dignity and respect.

* Receives and responds to routine Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions, referring complex inquiries to more senior staff

* Prepares written correspondence and makes telephone calls to underwriters as requested by senior staff

* Reviews and processes policies and endorsements for accuracy of coverage, policy, content, and form completion

* Evaluates proposal policies with criteria outlined in check list and notifies more senior staff of any missing items or area of concern

* Assists in the renewal process by requesting and gathering enrollment, volume, benefit summary reports

* Helps produces employee communications such as newsletter, bulletins, overhead presentations as requested by senior staff

* Assists with financial reporting for renewals by gathering and compiling Client details

* Executes any requested changes on policies

* Periodically assists in loss-run requests

* Extends expiring binders as requested by senior staff

* Responds to and fulfills the requirements generated by the Renewal Assistance Program report and then updates the report when a task is completed

* Assistants in the upkeep of carrier product information

* Enter data into data management system and audit for accuracy, completeness, and conformity to established procedures

* Maintains and keeps records of Clients

* Compiles preliminary numbers for promulgating experience modification, and orders worksheets

* Issues and processes Client invoicing

* Assist is the research of invoice and billing errors

* Acquires an understanding of insurance brokerage business and account servicing processes

* Researches industry trends and governmental regulations

* Performs other responsibilities and duties as needed