Strategic Program Manager

Overview

About The Role:

This role will report into the Global Program Delivery Office and will be aligned with the Personal Lines, Claims & Contact Centers. You will be responsible for working with the Personal Lines and Claims COOs and their operating leadership to develop and operationalize end-to-end process transformation roadmaps. You will be responsible for driving global strategic initiatives while leveraging Project Management, Continuous Improvement, and Operational Excellence methodologies.

We are seeking a driven leader and effective problem solver, energized by the prospect of what “can be” vs. “what is” the current state. An individual who offers recommendations substantiated with data, adopts a Lean and Agile mindset, and can lead the delivery of implementation of such recommendations. Someone who is respected for their deep technical expertise and/or ability to oversee programs and processes, provides inclusive leadership and guidance as it pertains to project planning, execution, status reporting, communication, financial management and issues/risk mitigation.

An individual who is comfortable balancing the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset while ensuring projects are completed on-budget, on-time, benefits realized, and with client satisfaction. Ultimately, an individual who takes ownership for key outcomes. The ideal candidate will thrive in a fast-paced environment where new ideas are encouraged.

• Manage projects end-to-end, to deliver business outcomes. Works with the COOs and/or operations leadership to manage business transformation projects and strategies. Projects will include strategy/discovery, preparation/assessment, planning, continuous improvement, gap analysis, process mapping, execution, project management, change management, sustainment, and benefit realization.
• Direct multiple highly complex programs as an individual contributor on high priority strategies that will shape the future of Global Business Operations & IT and the company.
• Design and work with the COOs to implement a Continuous Improvement program as a sustained discipline and practice with Global Business Operations & IT across all locations.
• Act as SME for engagements in the areas of project management, change management/transformations, solution development, and quality assurance.
• Works closely with the project stakeholders and is able to think strategically about how actions and overall program will fit within the overall business needs and priorities.
• Works with other project managers to improve capabilities while managing adherence to business priorities as well as project procedures and standards.
• Prepares and tracks budgets, project plans, and staffing plans.
• Ensure early detection of project issues and risks with early identification of mitigation strategies and stakeholder communication and engagement.
• Adopts Agile project management best practices and maintains project program and financials using AIG’s standard system for project tracking.
• Builds, drives, and manages relationships with our senior internal business leaders and ensures their continued alignment, engagement, and achievement of business outcomes.
• Provides project and program status to executive management providing recommendations as needed.
• Engage with key stakeholders including partners and vendors where key delivery areas may be outsourced.
• Coordinates and plans with interdependent teams across Business, Operations, Finance, Human Resources, Legal & Compliance, Technology, and PMO organizations.
• Act as a change agent and a champion leading and driving the change.
• Identify and manage timely and effective resolution of any issues that surface during the handling of all assigned duties. Track and report implementation activity results in a “real time” fashion via internal Implementation databases and reporting tools.
• Conduct lessons learned at the end of each implementation phase for continuous improvement purposes.
• Develop and execute plans to improve customer satisfaction and overall quality.

• 10+ years of Project…