Supervisor, Business Operations

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

Support the Publicis Power of One media Associate Director with billing, process improvements, systems management, reporting, and general operations tasks as delegated. The ideal candidate has an analytic mindset, very proactive problem solving skills, and the ability to organize and track multiple projects simultaneously. He/she should be pro-active, resourceful, a creative problem solver, agile, and have the ability to adapt to a fast paced and constantly changing environment.

• Oversee and manage processing monthly financial reporting with media finance.
• Oversee end to end media budget hygiene, including but not limited to:
• Track Authorizations to Buy, PO#s and client approved budgets
• Prepare budget documents and partner with media finance on billing
• Answer internal & client questions related to media billing and budgets
• Compile proof of performance documentation for media invoices
• Ensure compliance for tasks such as:
• Managing client-specific billing procedures
• Product codes and other systems work
• Accurately track large volumes of data with a high level of detail and coordination from various systems for various reports and trackers(e.g. Media Tools/Guidelines, MBOX)
• Assist the Client Operations Associate Director with miscellaneous operations tasks and projects
• Ensure timeliness and accuracy with ability to problem-solve as complexities arise
• Manage timely status updates with multiple internal and external stakeholders
• Create training materials to document processes and instill best practices across teams
• Maintain an eye for detail and understanding the interdependencies across the various tasks assigned

• Minimum of 3 year experience in operations, finance, project management or data analysis, preferably in a media agency
• Bachelor’s degree in marketing/advertising, business administration or finance preferred
• Understands and can meet deadlines
• Flexible and able to adapt to change in a fast paced and constantly changing environment
• Able to multi-task and take on a variety of projects
• Aligned with taking the time to teach others how to do something vs. doing it for them
• Consistently demonstrates a desire to learn through proactivity and initiative
• A strong communicator - able to write clearly, speak professionally, and translate data analysis into insights that can be acted upon by strategists, planners, and buyers alike.
• A team player who enjoys learning, and is willing to lean in to new opportunities…with a smile.

• Strong math and analytical skills
• Advanced MS Office skills (MS Word, Excel, PowerPoint)
• Excellent project management skills
• Excellent organizational skills and attention to detail a must
• Willingness to learn and understand process
• Strong ability to multitask
• Demonstrated critical thinking and problem solving abilities
• Positive, solution-oriented attitude
• Able to work successfully with teams and different personalities

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer…